Privacy Policy

This privacy policy applies to the following websites of the Ravensburger Group: spieleland.de/en, spieleland‑tickets.de, onepagebooking.com/spieleland sowie museum-ravensburger.de/en/. Sie informiert dich darüber, wie wir deine personenbezogenen Daten verarbeiten, wenn du eines dieser Online-Angebote nutzt.

1. Contact and controller
2. Your rights
3. Data provision obligation
4. Possible external recipients of data
5. Processing of data relating to children and young people
6. Data processing when visiting our website
7. Data processing when using our services
   7.1. Personalized newsletter
   7.2. Competitions
   7.3. Customer service
   7.4. Data processing for job applications
   7.5. Bookings for our offers
   7.6. Company mailings about employee benefits
   7.7. Orders in our ticket shop
   7.8. On-site purchases (e.g., at cash registers, in outlets, or retail stores)
   7.9. Overnight stays at the Ravensburger holiday village
   7.10. Video surveillance at Ravensburger Spieleland and the Ravensburger Museum
   7.11. Other offers and functions of our websites
8. Processing of personal data of business partners and interested parties
9. Digital tools and your settings options

1. Contact and controller

1.1. Group data protection officer

If you would like to contact us regarding data protection, we can best process your request if you send an email to our Group Data Protection Officer. Of course, you can also contact us by any other means.

You can contact the Ravensburger Group’s data protection officer at:

Ravensburger AG
Legal Department – Group Data Protection Officer
Otto-Maier-Straße 1
88214 Ravensburg
Deutschland
E-Mail: privacy@ravensburger.com

1.2. Controller

The controllers responsible for this website are listed below. Each company is responsible for different areas. Information on which company acts as the controller for which service can be found in this privacy policy or in the respective service description on the website.

Ravensburger AG
Otto-Maier-Straße 1
88214 Ravensburg
E-Mail: info@ravensburger.de
Telefon: +49 (0) 751 86 1377
Fax: +49 (0)751 86 13 11

Ravensburger Verlag GmbH
Otto-Maier-Straße 1
88214 Ravensburg
E-Mail: info@ravensburger.de
Telefon: +49-(0)751 86 0
Fax: +49 (0)751 86 13 11

Ravensburger Freizeit und Promotion GmbH
Am Hangenwald 1
88074 Meckenbeuren
E-Mail: spieleland@ravensburger.de oder museum@ravensburger.de
Telefon: +49 (0) 7542 400 0
Fax: +49 (0)7542 400 101

2. Your rights

2.1. Note for data subjects from the EU/EEA

If you are a resident of a member state of the European Union or the European Economic Area, you are entitled to the rights set out in the General Data Protection Regulation (GDPR): the right to information, correction, deletion, restriction of processing, data portability, revocation of your consent to data processing, and objection to processing.

Please contact us if you wish to exercise any of your rights. You will find our contact details in the “Contact and responsible parties” section. To help us correctly assign your request, it would be helpful if you could let us know in what context you have contacted Ravensburger or whether you are referring to a specific offer.

2.1.1. Right to information

You can request information at any time about whether and, if so, which personal data we process about you.

2.1.2. Right to rectification

If you discover or believe that we have processed incorrect information about you, you have the right to rectification.

2.1.3. Right to erasure

You have the right to request that we erase the personal data we process about you. As a precaution, we would like to point out at this point that in some cases we are legally obliged to store data and may not erase this data before the statutory erasure period has expired. This includes, for example, tax law retention obligations or storage obligations due to possible warranty claims. Our interest in enforcing or defending our protected legal positions may justify further storage.

We would like to point out that we will block your data immediately as soon as and to the extent that we are obliged to comply with your request for deletion. However, due to technical circumstances, it may take a few days for the data to be permanently deleted, even in the case of an immediate deletion obligation. Please also note that once your data has been deleted, it cannot be restored.

2.1.4. Right to restriction of processing

You have the right to restrict the processing of data. Please also contact us via the channels described in this privacy policy.

2.1.5. Right to data portability

Under applicable data protection law, you may have the right to have your data transferred to another controller. Please let us know which data you would like to transfer and to whom. We will review your request immediately and inform you of the outcome.

2.1.6. Right to object and right of withdrawal

2.1.6.1. Withdrawal of consent

If you have given your consent to the processing of your data, you can revoke this consent at any time without giving reasons, but only with effect for the future. The processing of your data up to the time of your revocation remains unaffected.

Information on how you can revoke your consent can be found in the respective offer. You can also contact us via all the channels listed in this privacy policy. With regard to your consent to cookies and other digital (website) tools, you will find the option to revoke your consent below under section 9.2 . With regard to your newsletter consent, you will find the information in the “Newsletter” section under section 7.1.4.

2.1.6.2. Objection to data processing

If we base the processing of your personal data on the balancing of interests, you can object to the processing.
When exercising such an objection, we ask you to explain the reasons why we should not process your personal data as we have done. In the event of your objection, we will review the situation and either stop or adjust the data processing or show you our compelling legitimate reasons for continuing the processing.

2.1.6.3. Objection to direct marketing based on a balancing of interests

You can, of course, object to the processing of your personal data for advertising and data analysis purposes at any time. The best way to object to advertising is to contact us using the contact details provided in section 1.

2.1.7. Right to lodge a complaint

If you believe that our actions do not comply with the applicable data protection rules, you have the option of lodging a complaint with a data protection supervisory authority at your place of residence, permanent residence, our place of business, or the place of the alleged infringement.

2.1.8. No fully automated decisions

You have the right not to be subject to a decision based solely on automated processing that has legal effects on you or similarly significantly affects you. We do not make such decisions—all decisions with legal effects on you are made by humans (unless we expressly state otherwise in the specific processing case).

2.2. Note for data subjects from other countries

Many countries outside the EU and the EEA also have comparable data protection rights. If you are from another country and wish to exercise your rights, you can contact us at any time. We will carefully review your request and handle it in accordance with the legal requirements applicable to us.
Please also find out about the data protection laws in your country to find out what specific rights you have there. We do everything we can to protect your data in the best possible way and in accordance with the law – regardless of where you are located.

3. Data provision obligation

We may collect data from you due to legal requirements or to fulfill a contract. If you do not provide us with this data or do not provide it to the extent required, this may mean that we are unable to fulfill our obligations in full or offer you the service.

4. Possible external recipients of data

4.1. Data processing by processors

We sometimes use external service providers to process your data. These have been carefully selected and commissioned by us, are bound by our instructions, and are regularly monitored.

 4.2. Disclosure to other third parties

We may also disclose your personal data to third parties if we offer promotions, competitions, contracts, or similar services in conjunction with partners. You will receive more detailed information on this when you provide your personal data or, if the offer is described in more detail in this privacy policy, below.

4.3. Note for data subjects from the EU/EEA: Data transfers to third countries

If our service providers or partners are based in a country outside the EU or the European Economic Area (EEA), we will inform you of the consequences of this when you provide your personal data or in this privacy policy. In such cases, however, we always ensure that the applicable data protection regulations are complied with and that appropriate data protection instruments are used (e.g., adequacy decisions by the EU Commission, (EU standard) data protection agreements, if necessary, together with supplementary appropriate guarantees to protect your data from access by authorities and to ensure effective legal protection in the third country).

5. Processing of data relating to children and minors

The processing of personal data relating to children and minors is subject to heightened legal requirements, which we carefully comply with. Our offers are generally aimed at adults. If we have unintentionally collected data from minors, we will delete it immediately, provided there are no legal reasons to the contrary. In any case, we will block the data so that it cannot be used for marketing purposes. Please inform us if your minor child has used one of our online offers and you do not agree with this.

If one of our offers is aimed at children and minors under the age of 16, we limit data processing to necessary data and only store this data for as long as it is necessary for the use of the offer. We provide such offers with an easily understandable data protection notice for the target group.
We only accept data transfers or consent from persons under the age of 16 with the consent of the legal guardian(s). In the case of competitions in which children under the age of 16 are allowed to participate, we only ask for the data that is absolutely necessary.

If you provide us with data about your children, we will process this data exclusively for the specified purpose and in accordance with your consent or legal requirements.
We take appropriate technical and organizational measures when handling data from children and minors and do not use this data for marketing purposes. Children are often unable to comprehend the dangers of digital communication. Please educate your children, make them aware of the dangers, and keep an eye on their online activities.

6. Data processing when visiting our website

6.1. Data protection officer

The company named as the website provider in the website imprint is responsible for data protection in relation to the provision of the website. You can find the contact details in the imprint and above under section 1.

6.2. Data processing when visiting the website

When you use the website for informational purposes, i.e., simply viewing it without registering or otherwise providing us with information, we process the personal data that your browser transmits to our server. The data described below is technically necessary for us to display our website to you and to ensure stability and security.

• Your IP address
• Which browser you use
• Its version and language settings
• Which operating system you use
• Date and time of your access, including the difference from Greenwich Mean Time (GMT)
• Content of the access (specific website)
• Access status/HTTP status code
• The website through which the access is made

This data is stored for the duration of the session and deleted after a maximum of 30 days.

7. Data processing when using our services

Below, we describe the various offers on the websites to which this privacy policy applies. Which data processing operations are relevant to you depends on which functions or services you actually use.

7.1. Personalized newsletter

7.1.1. Data protection officer

The data controller is Ravensburger AG (contact details above under “1 “).

7.1.2. Subscribing to the newsletter

You have the option of subscribing to the personalized email newsletter of the Ravensburger Group. We process your email address for the purpose of sending the newsletter. We also process your IP address and the time at which you registered for the newsletter so that we can verify your registration and investigate any possible misuse (e.g., in the form of a third-party registration). If you also provide additional data, such as your name, we use this data to address you personally in the newsletter.
Data processing, including sending the newsletter, will only take place if you have given us your express consent to do so.

7.1.3. Personalization of the newsletter

In addition, we personalize the newsletter based on your interests so that you are shown content that is particularly interesting to you. To do this, we first evaluate the information about which website you used to subscribe to the newsletter and whether your subscription was related to a specific promotion, such as a contest. We also evaluate your user behavior when sending the newsletter. For this evaluation, the emails sent contain so-called web beacons or tracking pixels, which are single-pixel image files that are activated when you open the newsletter and click on individual content. For the evaluations, your email address, as well as your name and other data and your interaction with the newsletter, if applicable, are assigned to an individual identification number. This allows us to record whether and when you read the newsletters, which links you click on in them, and to deduce your personal interests in certain content. If we can assign this information to you, e.g., via your customer account, we also link this information to your customer account and the actions you have taken on the website, such as which content you have accessed or orders you have placed. We use the data obtained in this way to create a user profile in order to tailor the newsletter to your individual interests.

The information is stored for as long as you are subscribed to the newsletter. After you unsubscribe, we delete your personal data or store the data purely for statistical and anonymous purposes.
We also personalize the newsletter solely on the basis of your express consent.

7.1.4. Unsubscribing from the newsletter

You can revoke your consent at any time by clicking on the link included in every newsletter or by contacting us via one of our contact options (see section 1).

7.2. Competitions

From time to time, we may hold competitions on our website.

7.2.1. Data protection controller

The data protection controller is the company that organizes the competition. You can find this information in the respective competition. If this information is missing, the company named in the legal notice is the organizer and data protection controller.

7.2.2. Data processing in connection with competitions

In principle, each competition has its own individual data protection information, which you will find in the respective offer. Otherwise, the following information applies:
If you participate in a competition organized by us, we will process your personal data for the purpose of conducting the competition. If sponsors and partners provide prizes and send them directly to the winners, we will pass on the data of the winners concerned to these third parties for this purpose. We or these third parties will not use the data for any other purposes unless described below or unless you have given your consent. The legal basis for this data processing is our terms and conditions of participation for the respective competition (contract fulfillment).

If you consent to this or if it is part of our conditions of participation, we will publish the winners’ abbreviated names and places of residence in online and offline media. In doing so, we pursue the interest of publicly informing about the implementation of the competition and conducting PR work for ourselves, our sponsors, and our cooperation partners. The legal basis for this data processing is our legitimate interest or your additional consent, if applicable.
If you sign up for newsletters offered by third-party companies in connection with the competition, we will pass on your email address to these companies. The legal basis for this data transfer is your consent.

We will delete your data as soon as there are no longer any legal retention obligations and as soon as it is no longer required for the aforementioned purposes, namely with regard to the processing of the competition as soon as the competition has been completed, with regard to the announcement of the winners as soon as our legitimate interest in publication ceases to exist, or in the case of registration for third-party newsletters, after the data has been transferred to the newsletter providers.

7.3. Customer service

7.3.1. Data protection officer

If you contact our customer service regarding Ravensburger products and brands (tiptoi®, puzzles, games, activity products, books, etc.) or the Ravensburger Group in general, or if you use our service portal, you will be in contact with our customer service at Ravensburger Verlag GmbH.

If you contact our customer service regarding Ravensburger Erlebniswelten (Spieleland, museum, holiday village, Escape Room Duisburg, retail stores), you will be in contact with our customer service at Ravensburger Freizeit und Promotion GmbH.

The contact details of the responsible parties can be found above under section 1.

7.3.2. Data processing in connection with your service request

If you contact us regarding a service matter, we will process the personal data you provide (e.g., email address, name, telephone number) for the following purposes:

• Processing your request: Where necessary, we will use data already stored about you (e.g., relating to an order or your newsletter subscription) to process your request. In some cases, we will forward your request internally to the relevant department. This is always done anonymously, unless your personal data is required for processing in exceptional cases.
  If your request relates to another company in the Ravensburger Group, we will forward your request to that company for further processing.
• Storage for future inquiries: We store your inquiry and the associated data so that we can advise you as quickly and appropriately as possible in the event of future inquiries.
• Shipping of replacement parts: If we send you replacement parts, we store the transaction to prevent misuse of our service.
• Customer satisfaction survey: After completing your request, you may receive an invitation to participate in an anonymous customer satisfaction survey. You can object to the survey being sent at any time – simply use one of the contact options listed in section 1.
• Anonymized analyses: We evaluate service requests anonymously in order to continuously improve our customer service, products, and offers. These evaluations do not allow any conclusions to be drawn about you as a person.

7.3.3. Legal basis

The legal basis for the processing of your data is:

• A contract or the implementation of pre-contractual measures when it comes to processing your request.
• Our legitimate interests:
  • in efficient and customer-oriented communication (e.g., when storing data for future inquiries),
  • in preventing misuse (e.g., when shipping spare parts),
  • in improving our customer service and our products (e.g., through surveys or anonymized evaluations).

7.3.4. Storage period

Your personal data will be automatically deleted three years after your last contact with us, unless legal retention obligations (e.g., under commercial or tax law) require longer storage.

7.4. Data processing for job applications

7.4.1. Data protection officer

Ravensburger AG is responsible for processing your application data.

If you apply for a position at a subsidiary of Ravensburger AG (Ravensburger Verlag GmbH or Ravensburger Freizeit und Promotion GmbH – this information can be found in the respective job advertisement on our website), Ravensburger AG remains the controller and will transfer your data to the respective subsidiary to the extent necessary for the application process.

If you have any questions regarding data protection, you can use the contact details provided in section 1.2 at any time, regardless of which company is advertising the position.

7.4.2. Processing in connection with your application

a) When you apply for a position with us, we store and use your data exclusively for the purpose of filling the position for which you have applied. We treat your data confidentially and do not pass it on to third parties. As a matter of principle, only authorized persons from Human Resources and the relevant department for which you are interested can view your application data. The legal basis for this is the necessity of carrying out pre-contractual measures.

b) If your professional qualifications also make you a suitable candidate for other open positions at our company, we will forward your application to the relevant department. In doing so, we want to offer you the best possible chance of employment with the Ravensburger Group. We also pursue our legitimate interest in filling our open positions with the best possible candidates. You can let us know at any time if you do not wish us to do so.

c) If you apply online via our application form on our careers page, your data will be transmitted to us in encrypted form using the latest technology and stored in our applicant management system. For written applications, we transfer your data manually into our system and scan the documents you send us, such as your resume, references, and certificates. We will then return the original documents to you. Once your data has been entered into our system, we will process your application.

d) If you agree to be contacted via WhatsApp during the application process, the legal basis for this data processing is your consent. You can revoke this consent at any time with future effect. Please note that WhatsApp’s privacy policy also applies. We have no influence on data processing by Meta, the operator of WhatsApp. When using WhatsApp, personal data may also be transferred to third countries outside the European Economic Area, in particular to the USA. These countries may not have a level of data protection equivalent to that of the EU. Meta may grant local authorities access to your data under certain circumstances without you having any effective legal remedies available to you.

e) When applying via our website, you have the option of uploading files from your PC or Dropbox or importing data from your LinkedIn profile. In this context, data may be transferred between the respective provider (Dropbox or LinkedIn) and Ravensburger. The use of these functions is voluntary. The processing of your data by Dropbox or LinkedIn is the responsibility of the respective providers. Their privacy policies also apply. When using these services, personal data may also be transferred to countries outside the EEA, in particular to the USA, where equivalent data protection may not exist.

f) If you wish to withdraw your application during the ongoing application process, you can contact us at any time atjobs@ravensburger.de .

g) If your application is successful and you start a job at Ravensburger, we will store your application data in your personnel file. If you withdraw your application or we reject it, we will delete your data from our system, unless legal provisions on data storage apply (in particular, obligations to provide evidence under anti-discrimination laws or legal retention obligations in the case of reimbursement of travel expenses).

7.4.3. Inclusion in our applicant pool

a) We often receive applications from outstanding individuals who would be a perfect fit for our Ravensburger family, both professionally and personally, but there are currently no suitable positions available. In this case, we will send you a separate email asking if we may store your personal data in our system for a longer period of time. If you agree, we will keep you in our applicant pool for a maximum of 18 months so that we can actively contact you when suitable opportunities arise.

b) The legal basis for data processing in our applicant pool is your consent. You can revoke this consent at any time by sending a short, informal email to our Human Resources department (jobs@ravensburger.de ).

c) If no employment relationship is established within 18 months, we will automatically delete your data from our system. In this case, you will not receive a separate notification.

 7.5. Bookings for our offers

The data controller is Ravensburger Freizeit und Promotion GmbH (contact details above under section 1).
When booking events and registering for our offers, we process personal data, e.g. if you organize a birthday party or your wedding on the premises of the Ravensburger Museum, if you send us a request for a Spieleland grandma, or if you register a group. We use your data exclusively for the purpose of processing your specific booking. We store it for a maximum of two years so that we can track bookings and respond to any queries you may have. We then delete your data, provided there are no legal retention obligations. The legal basis is a contract or the implementation of pre-contractual measures when it comes to processing your booking request, as well as our legitimate interest in efficient and customer-oriented communication.

7.6. Company mailings about employee benefits

The data controller is Ravensburger Freizeit und Promotion GmbH (contact details above under section 1).
Companies have the option of subscribing to our email newsletter to receive regular information about exclusive employee benefits that they can offer their employees. The link to subscribe is provided to interested companies when our visitor service staff contact them.
We use the double opt-in procedure for registration: after submitting your registration, you will receive an email asking you to confirm. Only after this confirmation will your email address be added to our mailing list. After successful registration, we usually send out a mailing with current offers once a year.
The legal basis for the processing of your data is your consent. You can revoke your consent at any time with effect for the future – either via one of the contact channels mentioned in section 1 or directly via the unsubscribe link included in every newsletter.
After you unsubscribe, we will delete your data, provided that there are no legal retention obligations to the contrary.

7.7. Orders in our ticket shop

The data controller is Ravensburger Freizeit und Promotion GmbH (contact details above in section 1).

7.7.1. Use of your data for order processing

When you place an order in our ticket shop, we use your personal data (last name, first name, title, email address, postal address, and, if applicable, a different delivery address) to process your order. This includes, in particular, receiving and assigning your payment and delivering your order to you. In this context, it may be necessary to exchange data with external service providers, e.g., with the payment provider you have selected or with a shipping service provider. The legal basis for processing is the fulfillment of the contract.

7.7.2. Ordering with or without an account

You have the option of ordering as a guest or creating a customer account.
With a customer account, you have the advantage that your address and payment details are stored, you can see an overview of orders you have already placed, and you can download e-tickets and vouchers again. When you create a customer account, the personal data you provide is stored revocably. Registration is carried out using a double opt-in procedure: after receiving your registration, we will send a confirmation of your registration to the email address you provided. This email contains an activation link that you can use to confirm your email address.
Of course, you do not have to register to shop online with us. However, even when ordering as a guest, you must provide the data necessary to process your order, in particular your email address, your name, and your address.
We work with various payment service providers. Depending on your choice of payment service provider, the data required for payment processing will be transmitted to them. You can find the privacy policies of the respective payment service providers on their websites.
You can delete your customer account if you no longer wish to use it. To do so, please log in to your customer account on our website and select the menu item “Delete customer account.”
Furthermore, we reserve the right to delete inactive customer accounts from time to time after a longer period of time (usually four years).

7.7.3. Advertising use of your data

We may process your data for marketing purposes if the legal requirements for doing so are met. For example, we may send you postal advertising to inform you about special promotions and discount offers.
The legal basis for this is our legitimate interest in direct marketing, taking into account the applicable fair trading laws. You can object to the use of your data for direct marketing at any time (see section 2). This can be done at any time without giving a reason and without any formal requirements via any contact channel and will take effect in the future. Please note that your objection and the receipt of the last advertising mailing(s) may overlap for a short period of time, usually no more than two weeks, if we have commissioned a campaign shortly before your objection or revocation from which we can no longer remove your data.

7.7.4. Storage period

Please note that data relating to concluded contracts is subject to the applicable retention obligations and periods. This also applies if your customer account is deleted.

7.8. On-site purchases (e.g., at cash registers, in outlets, or retail stores)

You can also purchase products or tickets from us on site – tickets, for example, at the cash registers in Ravensburger Spieleland or in the Ravensburger Museum, products, for example, in our brick-and-mortar stores and outlets, as well as in Spieleland and the museum shop. The data controller is Ravensburger Freizeit und Promotion GmbH (contact details above under section 1).

As a rule, purchases are made anonymously, especially when paying in cash. If you provide personal data when making a purchase (e.g., when paying by card or issuing personalized tickets), we process this data exclusively for admission control (in the case of tickets) or for processing the purchase or providing the desired services.

The legal basis for processing is the fulfillment of the contract. Your data will only be passed on if this is necessary for payment processing or to fulfill legal obligations (e.g., to payment service providers or tax authorities).
Your data will only be stored for as long as is necessary to fulfill legal retention obligations or to process the contractual relationship.

7.9. Overnight stays at the Ravensburger holiday village

The data controller is Ravensburger Freizeit und Promotion GmbH (contact details above under section 1).
When you make bookings for our holiday village, we use your data exclusively for the purpose of processing your specific booking, including providing you with the services you have booked and receiving and allocating your payment. The legal basis is a contract or the implementation of pre-contractual measures.
If you indicate during the ordering process that you would like to receive information and offers about your stays, we will process your data in order to send you this information. The legal basis is your consent, Art. 6 (1) (a) GDPR. You can revoke your consent at any time by contacting our data protection officer at the address provided (see section 1) or by unsubscribing by clicking on the link contained in our promotional emails. We will then delete your data, unless and to the extent that there are no legal retention obligations.
We would be delighted if you would take part in our anonymous satisfaction survey. After your stay, we will send you a link to the satisfaction survey by email. The legal basis for this is our legitimate interest in continuously improving our offers and services through customer feedback. You can object to the survey being sent to you at any time – simply use one of the contact options listed in section 1.

7.10. Video surveillance at Ravensburger Spieleland and the Ravensburger Museum

The data controller is Ravensburger Freizeit und Promotion GmbH (contact details above in section 1).
We use video surveillance systems on the premises of Ravensburger Spieleland and in the Ravensburger Museum. Your personal data (image data) is processed to protect our property rights and to comprehensively secure the premises. Video surveillance serves in particular to protect persons (visitors and employees), property, and technical infrastructure. In addition, it helps to prevent, detect, and investigate security-related incidents such as theft, vandalism, or other criminal offenses. It also supports compliance with orderly operating procedures and technical safety standards.
The legal basis for processing is our legitimate interest in protecting persons and property, ensuring smooth operations, and complying with technical and organizational security standards.
Video recordings are generally stored for a maximum of 72 hours. They are only stored for longer if this is necessary to investigate specific incidents or to assert or defend legal claims.

7.11. Other offers and functions of our websites

If our websites contain additional offers, in particular time-limited promotions, you will receive information on data protection and the controller for the respective offer, unless this is described in this privacy policy.

8. Processing of personal data of business partners and interested parties

We work with numerous business partners, e.g., with authors and illustrators, licensors, agencies, trading partners, cooperation partners, journalists, influencers, suppliers, freight forwarders, and technical service providers. Despite the diversity of these relationships, the following basic principles of data protection apply. Please note that specific regulations may apply in certain cases. In case of doubt, these take precedence over the general provisions described below. If such special regulations exist, we will inform you accordingly.
Data protection responsibility depends on which company you have a business relationship with or the reason for the business contact.

8.1. Processing within the scope of the business relationship

In the context of our business relationship, we process personal data that is necessary to establish, execute, or terminate a contract with you. This includes, in particular, the collection and storage of data for the initiation of contracts, communication with you, the execution of the business relationship, and the processing of payment transactions.
This may include, for example:

• Provision of services or delivery of products and billing
• Order and contract management
• Collaboration on projects and their documentation
• Payment of fees to licensors, authors, and illustrators
• Provision of requested information or materials

8.2. Processing based on a legitimate interest

We also process your data on the basis of our legitimate interest. Examples of this include:

• Maintaining the business relationship
• Analysis and optimization of business processes to increase efficiency
• Business security measures, including the security of our IT systems
• Assertion of legal claims and defense in legal disputes

8.3. Consent

If you have given us your consent to process your personal data beyond the above-mentioned cases, for example if you have agreed that we may store

• store personal information voluntarily provided during the business relationship (e.g., hobbies, interests) in order to maintain the personal relationship, or
• inform you about news and events,

we process your data on the basis of this consent. You can revoke your consent at any time with effect for the future. To do so, you can contact us via any of the channels listed in this privacy policy.

8.4. Processing based on legal obligations

We also process personal data to comply with our commercial and tax law retention obligations, which include the retention of business documents for the period specified by law. In addition, we fulfill other legal obligations, such as fraud and money laundering prevention.

8.5. Other processing purposes

Please note that this list of processing purposes is not exhaustive and may be expanded if necessary for the performance of the business relationship.

8.6. Data transfer within the Ravensburger Group

Depending on the nature of the business relationship or contact, your data may be transferred within our group of companies if and to the extent necessary.

8.7. Storage period

We store your data in accordance with legal requirements for as long as is necessary to achieve the respective purpose. We then delete your data, unless and to the extent that there are legal retention periods.

9. Digital tools and your settings options

9.1. Why we use digital tools

We use various digital tools when you use our website. We distinguish between digital tools that are necessary for the operation of our website and its offerings, and optional tools. The latter serve, for example, to make the website more user-friendly, to compile anonymous statistics on the use of our website, to integrate external media (e.g., maps or videos), or to display advertising that is as relevant as possible to you—both on our website and on third-party websites.

The digital tools we use include technologies such as cookies, pixels, API integrations, and local storage:

• Cookies:Small text files that are stored on your device and enable us to store and retrieve information about your use of our website.
• Pixel: Small image files embedded in web pages that enable us to track your interactions, such as which pages you have visited.
• API-Integrations: Interfaces that enable different software applications to communicate with each other and exchange data.
• Local storage: Methods that store data directly in your device’s browser to enable a faster and more personalized user experience.

Information about the specific tools used and their purposes can be found in the consent banner.

9.2. Your settings options

Here you can access the consent banner to configure your personal settings and give or withdraw your consent to the use of optional tools.
Change cookie settings

Stand: April 2026